Shipping policy

Thanks for shopping with SimpleOdds. This page explains how and when your order ships, what it costs, and what to do if something goes wrong. If you have a question this page doesn't answer, email us at [SUPPORT@SIMPLEODDS.STORE] and we'll get back to you within 1–2 business days.

Order processing

All orders are processed within 1–3 business days of purchase. Business days are Monday through Friday, excluding U.S. holidays. Orders placed after 12:00 PM ET, on a weekend, or on a holiday begin processing the next business day.

You'll receive an order confirmation email as soon as your purchase goes through, and a separate shipping confirmation with tracking once your package leaves our fulfillment partner.

During launches, sales, and peak holiday periods, processing can take an extra 1–2 business days. We'll post a notice on the site if we're running behind.

Delivery estimates

Delivery times below are in addition to processing time and are estimates, not guarantees. Carriers do not guarantee delivery windows, and transit times can vary with weather, customs, and carrier volume.

Destination	Method	Estimated transit
United States	Standard	7–15 business days
United States	Expedited	5–9 business days
Canada	Standard	10–20 business days
International	Standard	12–25 business days

Shipping rates

Shipping is calculated at checkout based on your destination and the method you select. You'll see the exact cost before you pay.

Where your order ships from

SimpleOdds works with a network of fulfillment partners and overseas warehouses, so items ship directly from the facility closest to the product rather than from a single location. This keeps prices lower, and it's why standard transit times run longer than they would for a domestic-only retailer.

If you order more than one item, they may ship separately and arrive on different days at no extra cost to you. You'll get a tracking number for each shipment.

Tracking your order

Your shipping confirmation email includes a tracking number and link. Tracking can take 3–7 days to show its first scan after the label is created — this is normal and doesn't mean your package is lost or hasn't moved.

If tracking hasn't updated in more than 10 business days, email us and we'll open an inquiry with the carrier.

Delayed, lost, or stolen packages

Delayed: If your order hasn't arrived within 10 business days of the outside estimate above, contact us and we'll investigate.
Lost in transit: If a carrier confirms your package is lost, we'll send a replacement or issue a full refund, your choice.
Marked delivered but missing: Check with neighbors and around your property, then contact your local carrier. We're not able to refund packages the carrier has confirmed as delivered to the correct address, but reach out and we'll do what we can to help.

Incorrect addresses

Please double-check your shipping address at checkout. If you catch a mistake, email us within 12 hours of ordering and we'll correct it if the order hasn't shipped.

Orders returned to us because of an incorrect or incomplete address can be reshipped once you cover the reshipment cost, or refunded minus original shipping.

Customs, duties, and taxes

International customers are responsible for any customs fees, import duties, or taxes charged by their country. These are set by your local authorities and are not included in your order total or shipping cost. We can't predict what they'll be, and we're not able to refund orders refused or abandoned at customs.

Damaged or incorrect items

If your order arrives damaged, defective, or isn't what you ordered, email us within [7] days of delivery with your order number and photos of the item and packaging. We'll send a replacement or refund you — no need to return the item unless we ask.